Shipping policy

Shipping Policy

Last Updated: September 1, 2026

At Diasan Studios, we work to make sure your order is processed and delivered as smoothly as possible. Please review the following information regarding our shipping procedures.

Order Processing

Most orders are made to order. Please allow 2–7 business days for your order to be processed and prepared for shipment.

Processing times may vary depending on the product, order volume, holidays, or circumstances beyond our control.

Shipping Times

After your order has been processed, shipping times generally range from 3–7 business days for domestic orders within the United States.

Please note that shipping times are estimates and are not guaranteed. Delays caused by carriers, weather, holidays, customs, or other circumstances outside of Diasan Studios' control may occur.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on the items in your order, shipping destination, and available shipping method.

If Free Shipping is offered on eligible orders, the applicable free-shipping terms will be displayed at checkout or in the applicable promotion.

Order Tracking

When your order ships, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for the carrier's tracking system to update after the shipping label has been created.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, delivery is handled by the selected shipping carrier. Diasan Studios is not responsible for delays, loss, or theft after the carrier has confirmed delivery.

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact us so we can assist you in determining the appropriate next steps.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible and provide your order number and photographs of the issue.

We will review the situation and, when appropriate, arrange a replacement or other appropriate resolution.

International Shipping

At this time, international shipping may be available only for selected products and destinations.

Customers are responsible for any customs duties, import taxes, or other fees imposed by the destination country unless otherwise stated at checkout.

If you have questions regarding shipping or your order, please contact us at:

Diasan Studios

diasanstudios@gmail.com